Last updated: 28 October 2026 Version: 1.0
This policy applies to Dwork and DeluHub subscriptions sold under the Delusion brand. It forms part of our Terms of Service.
There is no free trial. Instead, every new paid subscription comes with a 72-hour refund window.
1. 72-hour refund window
1.1 You can ask for a refund within 72 hours of your any payment, including renewals.
1.2 We refund the full amount you paid. Cloud recording is not available yet. Before it is, we will update this policy to say whether recorded hours are deducted, and we will not apply any deduction to payments made before that update. Meeting minutes, mail use and local browser recording are never deducted.
1.3 We do not deduct payment processing fees from refunds. You receive the full amount paid, as set out in 1.2.
1.4 After 72 hours, payments are non-refundable except as set out in sections 3 and 4, or where the law requires a refund.
2. How to request a refund
2.1 Email support@delusiongroup.com from your account email, with your order number (Lemon Squeezy receipt number, or invoice/order number for direct contracts) and the workspace name.
2.2 We confirm receipt within 12 hours and decide within 3 business days.
2.3 After a refund, the subscription or the refunded seats end. You can export your data for 30 days as described in the Terms.
3. Cancellation after the refund window
3.1 You can cancel at any time from your billing settings or by emailing support@delusiongroup.com.
3.2 Cancellation stops future renewals. You keep access until the end of the period you have paid for. We do not refund the remaining part of a monthly period.
3.3 For prepaid 6-month or 12-month terms, no refund is given for the unused part after the 72-hour window, except where the consumer law of your country requires one.
3.4 Removing seats mid-period takes effect from the next billing period.
4. When we always refund
We refund the unused prepaid part of your fees if:
- we terminate your subscription without cause (30 days' notice);
- we change these terms or prices in a way you do not accept and you cancel before the change applies;
- the Services are unavailable for a long period because of a fault on our side, as assessed case by case; or
- you are charged twice or charged in error.
5. EU and UK consumers
If you are a consumer in the European Union or the United Kingdom, you have a statutory right to withdraw from an online purchase within 14 days without giving a reason. If you asked us to start the Services within those 14 days, we may deduct an amount proportional to the service already provided before you withdrew. To withdraw, email support@delusiongroup.com with a clear statement of your decision. This right is in addition to the 72-hour window above.
6. How refunds are paid
6.1 Lemon Squeezy orders. Refunds are issued by Lemon Squeezy, our Merchant of Record, to the original payment method. Banks usually show the refund within 5 to 10 business days. Lemon Squeezy may also issue refunds under its own buyer terms (https://www.lemonsqueezy.com/buyer-terms).
6.2 Direct contracts (Vietnamese business customers). Refunds are paid by bank transfer in VND to the account that made the payment, within 7 business days after approval, with any invoice adjustment required by law.
6.3 Any sales tax or VAT collected is refunded together with the refunded amount.
7. Chargebacks
Please contact us before opening a dispute with your bank, so we can resolve the issue quickly. If a chargeback is opened, we may suspend the account until it is resolved.
8. Contact
support@delusiongroup.com Business details are available on request from support@delusiongroup.com.